lM
lebohang M
1 reviews | Active since Jan 2018
22 Jan 2021, 09:12
Refusal6 pay premium holiday
I've been a Hollard client from 2019, and on December I qualified for a premium holiday payment, I contacted them and they forwarded me a form to complete which I sent back with my banking details, my copy of ID as requested by them, today I received an email from them telling me that my policy do not qualify for a premium holiday payment due to the reversed premium on July 2020, which is not true because since my premium payments has been through stop order.
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
22 Jan 2021, 11:43 Hello lebohang Makane
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply22 Jan 2021, 11:43
Official
Hello lebohang Makane
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints