1 reviews | Active since Oct 2010
Refusal to reply to my Emails
<p>It has recently come to my attention that Edgars has now had their <br /> financial side of the business taken over by Absa. <br /> Absa have now imposed a card fee of approximately R22.80 per month on <br /> it's account holders. <br /> I have an account with Edgars and also have a Funeral Plan which was <br /> taken out 6 years ago with your company via Edgars, but with the new agreement</p> <p>between Edgars and Absa whereas this card fee is imposed it has created more</p> <p>hardship on me which I can not afford as I am retired and only have my pension. <br /> Edgars have stated that I must keep the account and pay the card fee in order to</p> <p>receive the Funeral Plan, this I feel is tantamount to ********* as I can ill afford</p> <p>the card fees imposed by Absa/Edgars and I don't want to lose my 6 years premiums. <br /> As this new agreement was not part of the original deal I arranged with <br /> Edgars and Hollard I would like to ask for further advice from you in this regard. <br /> <br />Your reponse so far is disgusting......NONE</p> <p> </p>
I am sorry that your experience prompted you to contact us with a complaint.
I apologise for the inconvenience and frustration this has caused you.
Please refer o the e-mail i have sent you, please respond accordingly.
Kind Regards
Lynne Lawrence
I am sorry that your experience prompted you to contact us with a complaint.
I apologise for the inconvenience and frustration this has caused you.
Please refer o the e-mail i have sent you, please respond accordingly.
Kind Regards
Lynne Lawrence
I sent you the account number you asked for and you said you would investigate and
give me feedbak, that was 11 days ago, I sent you an email for an update and you never rep****.
you must have thousands of complaints if it's taking this long to reply. You are very prompt in
replying to the complaints on here in an attempt to show how concerned you all are for the benefit
of your image but it is quite obvious that you have no interest whatsoever for your clients.
I am sure I will be cancelling my account with you and Edgars and you can then take great delight
in knowing you have deprived 2 pensioners of there premiums and consequently their Funeral plan
and added some more funds to your hollard account.
I will actively search for solutions and I will not recommend you to anyone, quite the opposite.
So sad a once respected concern has stooped to this level!!
I sent you the account number you asked for and you said you would investigate and
give me feedbak, that was 11 days ago, I sent you an email for an update and you never rep****.
you must have thousands of complaints if it's taking this long to reply. You are very prompt in
replying to the complaints on here in an attempt to show how concerned you all are for the benefit
of your image but it is quite obvious that you have no interest whatsoever for your clients.
I am sure I will be cancelling my account with you and Edgars and you can then take great delight
in knowing you have deprived 2 pensioners of there premiums and consequently their Funeral plan
and added some more funds to your hollard account.
I will actively search for solutions and I will not recommend you to anyone, quite the opposite.
So sad a once respected concern has stooped to this level!!