Refusal to pay claim out.

Good day.

Please note that I'm sending this letter with great anger and disappointment to Hollard Financial services.

My late husband had few insurance policies with his Edgar's account. All will be attached. He paid his accounts prior to his death. After dying, I , his wife, put in a claim for his funeral policy. We submitted and filled out all the docs required. We were then sent an sms to my husband's number as below.

The disrespect comes as a result of them sending an sms to a deceased person when forms were filled out with the correct claimant details. How on earth to you pay a dead person's account for a policy he held.

Secondly they said the money would be paid into his account within two to three days..surprisingly my late husband's account statement came through and no money has been deposited.

I am tired of making phone calls. Writing emails. I just need to send this matter to the ombudsman and helopeter . I think it's about time people with saddening losses of loved ones is taken seriously. My husband died in June and to date no joy. I'm at the crux of breaking down mentally.

Gina Moyo