Refusal to give me my policy documents

I took a cover with Hollard insurance 15 years back and I have been paying this from my account directly.

Every single time I call Holland to review the policy and request documentation I am told that the policy is on my spouse name and I must get his permission, I have dealt with this issue annually yet it is never resolved. I spoke to Boitumelo Fegoai who arrogantly told me she will not help me even after I explained my dilemma with this issue

Hollards debit my account monthly but when I need help I am told I must get permission.

Every single time they must go to the very first call to determine who opened the policy before they can assist me.

I am annoyed, I am irritated I am fed up with Hollard and their incompetency if they don’t want my cover them must say do