AM
Aluwani M

1 reviews | Active since Mar 2017

15 Jun 2023, 15:01

Refund on canceled policy

This disgusting *****s took my money from payslip and have been giving me the run around about when they will refund me. They deducted from me on 20th of May and until now I'm still waiting for my refund after iv canceled thier service on. They dont respond to emails send when you post on thier complaints email they shift the blame. I'm getting paid again next week with no refund on previous month. I won't stop warning people not to join this as they are quick to take your money but extremely slow in giving it back. Worst insurers do not join them

0
Replies (3)
Hollard Life
Hollard Life's reply15 Jun 2023, 15:28
Official
Hello Aluwani,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

 May you please provide us with the policy  or reference number that is reflecting  on your pay slip. Our customer resolution  team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team 
AM
Aluwani M's update15 Jun 2023, 15:51
Reviewer Update
Hollard life policy ****510
Hollard Life
Hollard Life's reply21 Jun 2023, 09:31
Official
Hi  Aluwani,

Please  note the customer service team is working on your refund.

Kind Regards,

Escalated Complaints Team