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Pamela M
1 reviews | Active since Mar 2020
19 Feb 2021, 11:25
REFUND ME MY MONEY!!!!!!
Devon Mouton is refusing to refund me my money, this is after they debiting an extra amount for my funeral policy and when i queried that i was advised that it is annually service fee that he couldn't even explain himself. After the back and forth with him he then agreed that he will refund me that was in January 2021, we now in February 2021 and I haven't received any refund or any communication from him. He is now ignoring my emails and he refused to give the details who is dealing with my refund. All i want is my money back Hollard!!!!
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Replies (5)
Hollard Life's replyOfficial
19 Feb 2021, 14:38Hello Pamela
Thank you for bringing this matter to our attention. We are sorry for the poor service you received.
The matter has been escalated to our Customer Resolutions Team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team
Hollard Life's reply19 Feb 2021, 14:38
Official
Hello Pamela
Thank you for bringing this matter to our attention. We are sorry for the poor service you received.
The matter has been escalated to our Customer Resolutions Team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team
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Pamela M's updateReviewer Update
19 Feb 2021, 17:53I need Devon Mouton to attend to my emails with immediate effect or I'll be contacting Ombudsman!!!
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Pamela M's update19 Feb 2021, 17:53
Reviewer Update
I need Devon Mouton to attend to my emails with immediate effect or I'll be contacting Ombudsman!!!
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Pamela M's updateReviewer Update
31 Mar 2021, 14:29When are you planning to refund me????
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Pamela M's update31 Mar 2021, 14:29
Reviewer Update
When are you planning to refund me????
Hollard Life's replyOfficial
31 Mar 2021, 16:27Hello Pamela
I am looking into the matter with the customer resolutions team and will be in contact with you as soon as possible.
Kind Regards
Natasha Vos
I am looking into the matter with the customer resolutions team and will be in contact with you as soon as possible.
Kind Regards
Natasha Vos
Hollard Life's reply31 Mar 2021, 16:27
Official
Hello Pamela
I am looking into the matter with the customer resolutions team and will be in contact with you as soon as possible.
Kind Regards
Natasha Vos
I am looking into the matter with the customer resolutions team and will be in contact with you as soon as possible.
Kind Regards
Natasha Vos
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Pamela M's updateReviewer Update
31 Mar 2021, 16:45This has been going on for months now guys, are you not embarrassed???? I have submitted the bank statements proving that you are over debiting my account and since then Rachel Mostert have been ignoring my emails. What am i suppose to do
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Pamela M's update31 Mar 2021, 16:45
Reviewer Update
This has been going on for months now guys, are you not embarrassed???? I have submitted the bank statements proving that you are over debiting my account and since then Rachel Mostert have been ignoring my emails. What am i suppose to do