NM
Noxolo M
1 reviews | Active since May 2023
10 May 2023, 12:13
Refund - lapsed policy
My name is Mrs NT Mongo, my ID number is *** and policy number ***4NTMongo
I contacted Hollard on the 26th April 2023 for my policy number only to learn that the policy lapsed Feb 2022. The consulted advised me that I can get a refund on the instalments I made after the policy has lapsed from Feb 2022 to date amounting to R7400. She asked for my banking details and advised me that the payment will take 3-7days but still today no refund has been made.
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Hollard Life's replyOfficial
10 May 2023, 12:47Hello Noxolo
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply10 May 2023, 12:47
Official
Hello Noxolo
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team