PS
Puseletso S
1 reviews | Active since Nov 2025
04 Nov 2025, 12:01
Refund for cancellation
That are ****s. I cancelled a policy last year April. They said they did not receive the cancellation form . July I cancelled again but they are still deducting from salary.
Helpful (0)
Replies (7)0
Replies (7)
Hollard Life's replyOfficial
04 Nov 2025, 12:09Hello Puseletso.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply04 Nov 2025, 12:09
Official
Hello Puseletso.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
04 Nov 2025, 15:47Hello Puseletso.
Thank you for being patient and giving us the opportunity to resolve your complaint.
Kindly note that policy number *** was cancelled effective 01 July 2025. Any premiums received after the cancellation date have been refunded accordingly. A refund was processed and paid on 20 January 2025.
To assist further with a potential refund, please share a payslip reflecting the deduction of the premium in question. This will enable us to investigate and facilitate the refund process.
Kindly send the payslip to *** for further assistance.
Regards.
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint.
Kindly note that policy number *** was cancelled effective 01 July 2025. Any premiums received after the cancellation date have been refunded accordingly. A refund was processed and paid on 20 January 2025.
To assist further with a potential refund, please share a payslip reflecting the deduction of the premium in question. This will enable us to investigate and facilitate the refund process.
Kindly send the payslip to *** for further assistance.
Regards.
Social Resolutions Team
Hollard Life's reply04 Nov 2025, 15:47
Official
Hello Puseletso.
Thank you for being patient and giving us the opportunity to resolve your complaint.
Kindly note that policy number *** was cancelled effective 01 July 2025. Any premiums received after the cancellation date have been refunded accordingly. A refund was processed and paid on 20 January 2025.
To assist further with a potential refund, please share a payslip reflecting the deduction of the premium in question. This will enable us to investigate and facilitate the refund process.
Kindly send the payslip to *** for further assistance.
Regards.
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint.
Kindly note that policy number *** was cancelled effective 01 July 2025. Any premiums received after the cancellation date have been refunded accordingly. A refund was processed and paid on 20 January 2025.
To assist further with a potential refund, please share a payslip reflecting the deduction of the premium in question. This will enable us to investigate and facilitate the refund process.
Kindly send the payslip to *** for further assistance.
Regards.
Social Resolutions Team
PS
Puseletso S's updateReviewer Update
10 Nov 2025, 15:41Have received your reply that I should send salary advices for the months you have deducted the premiums. The refund for January' was after I have enquired. Like I said that you have a delaying tactic to process cancellations of policies so that you rob us . I have canceled the policy in April then enquired in July why should I be paid for January when I enquired for the second time in December.. I stated clearly that I need all my money. Since it's a ****.
PS
Puseletso S's update10 Nov 2025, 15:41
Reviewer Update
Have received your reply that I should send salary advices for the months you have deducted the premiums. The refund for January' was after I have enquired. Like I said that you have a delaying tactic to process cancellations of policies so that you rob us . I have canceled the policy in April then enquired in July why should I be paid for January when I enquired for the second time in December.. I stated clearly that I need all my money. Since it's a ****.
Hollard Life's replyOfficial
10 Nov 2025, 15:51Hello Puseletso S.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply10 Nov 2025, 15:51
Official
Hello Puseletso S.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
PS
Puseletso S's updateReviewer Update
10 Nov 2025, 16:01I have canceled in April for the first time Nd enquired in July. Then I realised that you are still deducting. I enquired in July. It seems you are having a delaying tactic because I was only refunded a single premium. Unfortunately you are still deducting even now as I reviewed. Called and enquired you could not assist that is why I had to take this platform.
PS
Puseletso S's update10 Nov 2025, 16:01
Reviewer Update
I have canceled in April for the first time Nd enquired in July. Then I realised that you are still deducting. I enquired in July. It seems you are having a delaying tactic because I was only refunded a single premium. Unfortunately you are still deducting even now as I reviewed. Called and enquired you could not assist that is why I had to take this platform.
Hollard Life's replyOfficial
12 Nov 2025, 14:53Hello Puseletso S.
I attempted to contact you telephonically to provide an update regarding your complaint; however, your cellphone rang until it reached voicemail.
Kindly note that the premium has been successfully allocated to your policy. The refund will be processed today, and the funds should reflect in your bank account within 48 hours. We
will confirm the refund amount once the funds have been released.
Please feel free to reach out should you have any questions.
Regards.
Hollard.
I attempted to contact you telephonically to provide an update regarding your complaint; however, your cellphone rang until it reached voicemail.
Kindly note that the premium has been successfully allocated to your policy. The refund will be processed today, and the funds should reflect in your bank account within 48 hours. We
will confirm the refund amount once the funds have been released.
Please feel free to reach out should you have any questions.
Regards.
Hollard.
Hollard Life's reply12 Nov 2025, 14:53
Official
Hello Puseletso S.
I attempted to contact you telephonically to provide an update regarding your complaint; however, your cellphone rang until it reached voicemail.
Kindly note that the premium has been successfully allocated to your policy. The refund will be processed today, and the funds should reflect in your bank account within 48 hours. We
will confirm the refund amount once the funds have been released.
Please feel free to reach out should you have any questions.
Regards.
Hollard.
I attempted to contact you telephonically to provide an update regarding your complaint; however, your cellphone rang until it reached voicemail.
Kindly note that the premium has been successfully allocated to your policy. The refund will be processed today, and the funds should reflect in your bank account within 48 hours. We
will confirm the refund amount once the funds have been released.
Please feel free to reach out should you have any questions.
Regards.
Hollard.
Hollard Life's replyOfficial
13 Nov 2025, 10:34Hello Puseletso S.
Thank you for being patient and giving us the opportunity to resolve your complaint. Kindly note that your matter has been resolved. The refund has been processed, and funds should reflect in your bank account within 48 hours.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Kindly note that your matter has been resolved. The refund has been processed, and funds should reflect in your bank account within 48 hours.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply13 Nov 2025, 10:34
Official
Hello Puseletso S.
Thank you for being patient and giving us the opportunity to resolve your complaint. Kindly note that your matter has been resolved. The refund has been processed, and funds should reflect in your bank account within 48 hours.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Kindly note that your matter has been resolved. The refund has been processed, and funds should reflect in your bank account within 48 hours.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team