CL
Cleo L
1 reviews | Active since Nov 2011
06 Apr 2021, 11:14
Refund
On the 31st March I mistakenly made a manual payment of R5200 to Hollard instead of R520. I phoned them and requested a refund, they told me to send the proof of payment. I sent it same time and i was told that i will be refunded in 2 days. Long weekend passed, today when I phoned to follow up I spoke to Nthabiseng who told me that I will be refunded in 7 to 14 days. I had to buy groceries with that money I don't have food and petrol. Why do I have to be refunded in 7 to 14 days. This is so UNFAIR. Hollard refund me as soon as possible.
Helpful (0)
Replies (10)0
Replies (10)
Hollard Life's replyOfficial
06 Apr 2021, 11:56Hello Cleo
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. Your request for your payment to be refunded has been escalated to our payments team who will look into your matter. I will contact you with an update as soon as I have received feedback from our payments team. Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. Your request for your payment to be refunded has been escalated to our payments team who will look into your matter. I will contact you with an update as soon as I have received feedback from our payments team. Kind Regards, Natasha Vos
Hollard Life's reply06 Apr 2021, 11:56
Official
Hello Cleo
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. Your request for your payment to be refunded has been escalated to our payments team who will look into your matter. I will contact you with an update as soon as I have received feedback from our payments team. Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. Your request for your payment to be refunded has been escalated to our payments team who will look into your matter. I will contact you with an update as soon as I have received feedback from our payments team. Kind Regards, Natasha Vos
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Cleo L's updateReviewer Update
07 Apr 2021, 10:26Please note that I havent received my money or any communication from Hollard. I want my money back today.
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Cleo L's update07 Apr 2021, 10:26
Reviewer Update
Please note that I havent received my money or any communication from Hollard. I want my money back today.
CL
Cleo L's updateReviewer Update
07 Apr 2021, 11:25I requested them to refund the whole amount back to my account then I will make manual payment to my policies as usual. Please refund the whole amount into my account.
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Cleo L's update07 Apr 2021, 11:25
Reviewer Update
I requested them to refund the whole amount back to my account then I will make manual payment to my policies as usual. Please refund the whole amount into my account.
Hollard Life's replyOfficial
07 Apr 2021, 11:52Hello Cleo
I have referred the request to the payments team for consideration on whether we can action the request. As soon as I have received feedback I will be in contact with you.
Kind Regards
Natasha Vos
I have referred the request to the payments team for consideration on whether we can action the request. As soon as I have received feedback I will be in contact with you.
Kind Regards
Natasha Vos
Hollard Life's reply07 Apr 2021, 11:52
Official
Hello Cleo
I have referred the request to the payments team for consideration on whether we can action the request. As soon as I have received feedback I will be in contact with you.
Kind Regards
Natasha Vos
I have referred the request to the payments team for consideration on whether we can action the request. As soon as I have received feedback I will be in contact with you.
Kind Regards
Natasha Vos
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Cleo L's updateReviewer Update
07 Apr 2021, 14:26Please advise on the progress
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Cleo L's update07 Apr 2021, 14:26
Reviewer Update
Please advise on the progress
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Cleo L's updateReviewer Update
08 Apr 2021, 09:40Still no progress from Hollard. They refuse to pay my money back.
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Cleo L's update08 Apr 2021, 09:40
Reviewer Update
Still no progress from Hollard. They refuse to pay my money back.
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Cleo L's updateReviewer Update
08 Apr 2021, 09:42My children went to school without lunch, I also went to work without lunch because Hollard doesnt want to refund my money back. We don't even have dinner for tonight. I hate Hollard with passion. I will never forget all the suffering they put me through.
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Cleo L's update08 Apr 2021, 09:42
Reviewer Update
My children went to school without lunch, I also went to work without lunch because Hollard doesnt want to refund my money back. We don't even have dinner for tonight. I hate Hollard with passion. I will never forget all the suffering they put me through.
CL
Cleo L's updateReviewer Update
08 Apr 2021, 11:28I phoned hollard, no one is able to tell me when they gonna pay back my money. They all don't have answers just like the one reading these hello peter complaints. Hollard has such *********** staff. HOLLARD I WANT MY DAMN MONEY!!!!!!!
CL
Cleo L's update08 Apr 2021, 11:28
Reviewer Update
I phoned hollard, no one is able to tell me when they gonna pay back my money. They all don't have answers just like the one reading these hello peter complaints. Hollard has such *********** staff. HOLLARD I WANT MY DAMN MONEY!!!!!!!
Hollard Life's replyOfficial
09 Apr 2021, 09:55Hello Cleo
Our payments team has informed us that your refund has been processed and your money should be in your account by close of business today.
Kind Regards
Natasha Vos
Our payments team has informed us that your refund has been processed and your money should be in your account by close of business today.
Kind Regards
Natasha Vos
Hollard Life's reply09 Apr 2021, 09:55
Official
Hello Cleo
Our payments team has informed us that your refund has been processed and your money should be in your account by close of business today.
Kind Regards
Natasha Vos
Our payments team has informed us that your refund has been processed and your money should be in your account by close of business today.
Kind Regards
Natasha Vos
CL
Cleo L's updateReviewer Update
09 Apr 2021, 10:32Thank you Natasha
CL
Cleo L's update09 Apr 2021, 10:32
Reviewer Update
Thank you Natasha