GL
Glory L

1 reviews | Active since Feb 2012

19 Mar 2015, 16:17

REFUND

I first logged a query with you *** on 07/02/2015 and was assisted by Nomfundo who informed that they will listen to the call when i took out the policy and revert back to me, and i did a follow up again 3 weeks later and got *** and i was informed that they will revert back to me and instead i have since received 2calls from Hollard trying to sell me one of their products. This is really unacceptable, This means that one person i had initially covered is not covered meanwhile you guys are stalling with attending to the matter, This is really URGENT and requires immediate attention. I want my money back because i was under the impression that both parties were covered and you guys informed me that i need to open separate policies but initially when i took out the policy that is not what was said to me hence i insisted that the call be pulled. Should anything happen to my uncle i will hold you guys liable as you are stalling in getting the dispute resolved. I asked that i be reimbursed all the money back which i already paid, since i was misinformed and it seems to be a hassle. I need someone to contact me by tomorrow or I will take this matter further.

0
Replies (1)
Hollard Life
Hollard Life's reply20 Mar 2015, 15:50
Official
Hello Khuglo,

Thank you for bringing this matter to our attention.

Please accept our sincere apology for the level of responsiveness received. Kindly note that we have escalated your complaint for urgent investigation and feedback on outcome/way forward will be provided to you as soon as possible.

Kind Regards

Nathan Mangope
***
Complaints Management

Best regards,