Refund

A policy was opned *****ulently with my parcel number..I canceled the policy and I was asked to send affidavit and other documents which I did...I received an envelope from Magata Sefoloshe confirming that my complaint has been resolved and money will refunded within 7 working day till this day I have not recieved my money..an employee from hollard stole my personal details I don't know from where they don't even verify before opening those policies nowni have to run after them to give me back what they stole