Recordings supporting the death claim

I upgraded a funeral cover for my aunt and mum back in 2012/13 when i claimed for my aunt this year it was paid with the old payout and they saying i never upgraded hers i only upgraded my mums, i asked for the recording, they sent the recording where i was *****ing the premium on my mums, i responded to say a recording where i was doing the upgrade again the same recording was sent. <br> <br> Since March 2015 i have been sent from pillar to post by Hollard customer centre and complaints department, all i want is the recording proving that i did not upgrade the policy in question otherwise i want the payout as per the cover i took. <br> <br> I feel like Hollard is taking me for a ride and they know they are otherwise they would not sending me the same incorrect recording twice even though i am specifying which recording i want and taking more than a month after they said to me i must give 10days for them to find this recording