Query on top of unresolved query

Good Morning This case is not resolved, but instead more queries are adding on. On the 4th of July I received feedback from the Ombudsman that query has been resolved and an amount of R1485.22 was to be refunded to me based on the premiums calculation from the day I requested cancellation of the insured person. In August I was only refunded R976.69. I queried this with Hollard, and Chriselda called me and notified me that as per the finance department they made a mistake on my refund, and I was short paid by _R200.00 and odd rands? But according to her calculations she can see as well that the shortfall is more than R200.00. My questions to her were on the refund of R1485.22 I am being paid R976.69 back what is supposed to be the shortfall then? She said she will query that and will get back to me, that was on the 14/08, till today 30/08, Chriselda hasn't come back to me with the answer to my refund. Going back to the 10/08 after I have sent an email to Hollard requesting that the debit order for ALL my premiums be deducted as a one totalled premium of R1983.57 for all my policies, Chriselda contacted me on the 10/08 and reassured me that on the 25/08 going forward, an amount with the total of all the policies will be deducted. I asked her this repeatedly as I wanted to make sure that there are no mistakes on this (please listen to the recordings 10/08 at 4pm), as she explained about policy **********7 that was a query hence it was not deducted or not deducted whatever the case maybe, which I said okay but going forward this is what is my request. Again, not all the premiums were deducted by Hollard on 25/08, only R1273.35 was deducted. Whose fault is it. I have requested this repeatedly, but it seems like Hollard has just got this personal vendetta against me. I am so tired of this; I have invested a lot of money and years into my policies to be treated like this. I am so tired of being called my Hollard agents every day and have to be read the stupid policies which ya'll do not abide to. I am so tired of confirming my ID nrs and confirming the same cell phone number that they called me on - how s*&& is that. I am tired Hollard, kiningi nje. Can someone just do what they are supposed to be doing. For 2 consecutive months I had to pay manually for the premiums because my premiums were not collected by debit order as per my agreed contract. Am I supposed to be paying manually again this month? just because of your negligence. I have been to the Ombudsman’s; do I go to court now in order to have my policies sorted out with you?

I need my full refund to be paid out. I need the debit order issue to be sorted out. I need all communication in writing via email. I don't want any agent to contact me so I can be listening to that long protocols you don’t follow and confirm my ID and cell nr they called me on.

Can this be put to rest its long overdue and emotionally draining.

Thank you Nelly