query not attended to

To whom it may concern,I am trying to get a bond,when my profile was checked it was said that my insurance for R113 is in arrears phoned the call centre ,confirmed policy is up to date , why was it picked up as arrears was my question , no because the 1st was a holiday and Hollard could only deduct the 2nd , please supply me with a letter as I need this sorted out , no problem Mrs Beukes it should take 48 hours for your response,that was 2 weeks ago I have not heard anything from Hollard another deduction is due in a few days but my query is still unresolved , please pull up your socks Hollard , I am royally ****ed once people mess with my credit profile especially because I've worked so hard to mantain a good one.