RM
Remoneilwe M
1 reviews | Active since Nov 2022
03 Nov 2022, 08:23
Protection plan claim
I don’t understand why DirectAxis gives us the illusion that our loans have “protection plans” under hollard. At this point I don’t know who’s more *********** between Hollard and DirectAxis.
In fact, I wonder who’s the bigger ***** between the two?🤔🤔🤔
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Replies (2)RM
Remoneilwe M's updateReviewer Update
02 Nov 2022, 16:47I have a loan with DirectAxis, everything was going well until I got retrenched as our company went into business rescue. I was struggling to make “FULL” payments, but I was still paying until I realised that the loan has a protection plan that I’ve been paying for all along.
NO ONE from DirectAxis made me aware of this protection plan when I made them aware of my situation, instead all they ever do is call me every month telling me about arrears.
Also when I tried to claim this protection plan in may 2022, I was told the claim isn’t successful due to the fact that I got retrenched before the probation period. However I was still making payments to DirectAxis and this plan even after my retrenchment.😔
I got retrenched last year September and only tried to claim in may🤧 with that being said, I understand the probation period and how it works, BUT seeing that it’s now NOVEMBER, I’m still unemployed & still struggling to make full payments & still paying for this protection plan that’s not protecting me, so what must happen?
NO ONE from DirectAxis made me aware of this protection plan when I made them aware of my situation, instead all they ever do is call me every month telling me about arrears.
Also when I tried to claim this protection plan in may 2022, I was told the claim isn’t successful due to the fact that I got retrenched before the probation period. However I was still making payments to DirectAxis and this plan even after my retrenchment.😔
I got retrenched last year September and only tried to claim in may🤧 with that being said, I understand the probation period and how it works, BUT seeing that it’s now NOVEMBER, I’m still unemployed & still struggling to make full payments & still paying for this protection plan that’s not protecting me, so what must happen?
RM
Remoneilwe M's update02 Nov 2022, 16:47
Reviewer Update
I have a loan with DirectAxis, everything was going well until I got retrenched as our company went into business rescue. I was struggling to make “FULL” payments, but I was still paying until I realised that the loan has a protection plan that I’ve been paying for all along.
NO ONE from DirectAxis made me aware of this protection plan when I made them aware of my situation, instead all they ever do is call me every month telling me about arrears.
Also when I tried to claim this protection plan in may 2022, I was told the claim isn’t successful due to the fact that I got retrenched before the probation period. However I was still making payments to DirectAxis and this plan even after my retrenchment.😔
I got retrenched last year September and only tried to claim in may🤧 with that being said, I understand the probation period and how it works, BUT seeing that it’s now NOVEMBER, I’m still unemployed & still struggling to make full payments & still paying for this protection plan that’s not protecting me, so what must happen?
NO ONE from DirectAxis made me aware of this protection plan when I made them aware of my situation, instead all they ever do is call me every month telling me about arrears.
Also when I tried to claim this protection plan in may 2022, I was told the claim isn’t successful due to the fact that I got retrenched before the probation period. However I was still making payments to DirectAxis and this plan even after my retrenchment.😔
I got retrenched last year September and only tried to claim in may🤧 with that being said, I understand the probation period and how it works, BUT seeing that it’s now NOVEMBER, I’m still unemployed & still struggling to make full payments & still paying for this protection plan that’s not protecting me, so what must happen?
Hollard Life's replyOfficial
03 Nov 2022, 09:40Hello Remoneilwe
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply03 Nov 2022, 09:40
Official
Hello Remoneilwe
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team