Promises of payment, but nothing!!!

I took out a funeral policy with Hollard Insurance. <br> On receipt of documents, I realised that the waiting period for claims is too long.<br> I called the call centre to cancel my policy. It was within the period prescribed for cancellation. Reference number received for my call (REF ***). The policy could not be cancelled, but was suspended till the 1st of June 2015 after which it was going to be cancelled. The debit order could not be cancelled, as the debit order was already submitted to my bank.<br> I phoned back beginning of June 2015. Reference number (REF ***). It was confirmed that the policy is now cancelled and that the payment deducted from my bank, will be paid back to me within 15 working days.<br> Three calls after that, Reference numbers (REF ***, REF ***, REF ***) Promises of money ready for pay out, funds waiting to be released, promises that I will be called back to confirm payment, but nothing.<br> No money, no phone calls.<br> <br> I want Hollard to pay back my money today. <br> I want other people to know, that if Hollard can't pay back my R215.00, what will happen if you have a claim? I am very glad I cancelled my policy!!! Bad practice!!