1 reviews | Active since Jul 2012
Premium not debited
Since April I've been trying to get someone at Hollard to get a funeral policy opened for my parents. After numerous calls I've eventually received the policy documents via email and sms confirming what the debit amount will be and when I will be debited. 4th of June I phone again asking why I have not been debited. the agent informed me that as it was too late to put the debit through as they've only confirmed the policy on the 29th May 2015. For the life of me I can't understand then why I received the sms confirming that the premium will be debited on the 1st June. When I called in the 4th June I was assured that they will make a special arrangement for my account to be debited on the 9th June and I will receive an sms to confirm. Since today is the 9th, my account has not been debited and I have not received the sms. I don't understand how agents can be so ***********. Really it is just beyond my comprehension.
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
We also wish to convey our sincerest apologies for any inconvenience you have experienced with regards to your policy not being debited on the date you expected.
This matter has been referred to our policy administration manager to urgent investigation and feedback will be provided to you shortly.
Kind Regards
Lynne Lawrence
***
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
We also wish to convey our sincerest apologies for any inconvenience you have experienced with regards to your policy not being debited on the date you expected.
This matter has been referred to our policy administration manager to urgent investigation and feedback will be provided to you shortly.
Kind Regards
Lynne Lawrence
***