Poor service/unable to cancel policy

I'm writing this with so much disappointments I took an online quote on a funeral policy & I got a quite online for R229 then an agent called me a few hours later on the same day in February and gave me another amount of R269 then said they'll cancel the one I got online as he has made it via calls with me then towards the agreed date I was sent 2 sms with 2 different policy numbers and 2 separate amounts, I emailed hollard in mid March to say they should cancel the policies as they were conflicting with what I agreed to pay yet 1 policy was cancelled instead of both of them & I specifically said I do not want any relationship with them anymore. On the 26 April 2023 I was debited and I sent an email to hollard on 26 April 2023 saying I don't want their policy but it seems they don't want to cancel this policy, I don't want to be debited at all I don't want a policy with hollard at all. I don't want any calls with hollard I only want them to cancel this policy & never debit from my account