SB
Sonja B

1 reviews | Active since Jan 2016

02 Mar 2016, 09:55

Poor Services !

We tried to phone Hollard Call Centre for about 7 times now ! We want to cancel a policy as we cant afford to pay it anymore ! But the one on the switch board tranfer me after I told her I want to Cancel . No one is answering after that transfer. ! And best of al Ive being sending twice an sms to call back . Ots 3 weeks later. No one phone back . If they can make money that will help but to cancel . They wont help . We are gonna cancel the debit order at the bank . And lets see maybe when they don't get their money they will phone !!! Poor poor poor service . I will never recommend hollard !

0
Replies (1)
Hollard Life
Hollard Life's reply02 Mar 2016, 12:26
Official
Hello sbhbobby,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.


kind Regards
Lynne Lawrence
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