Poor service , no feedback

<p>I took at a funeral policy for my father in February, sadly he passed away on the 6th of June. After phoning Hollard on the 7th informing them, I was imediately told that the policy is not 6 month therefore no claim, no condolences offered nothing. I exepted it but asked for the recording whereby I agreed to exepting their T&C on the phone as the whole policy was done over the phone. I was told to wait 48 hours, which I did. 48 Hours later honed them again.....wait another 48 hours.......phoned again and was told it takes 7 days as it is with their complaints department. Phoned 7 days later and was tls the original person wjo tok my call never logged a complaint bla bla bla.....today is 13 days later with no recording or feedback. Being a diffcult time after the loss of a loved one I think the service is way behind poor, I want to causion everyone that take out policies over the phone with Hollard to be very carefull of what gets explained to you. Quick to take your money , but when it come sto claiming it is another story. Sadest part of all I received a call within this past 13 days from them offering me asurance, what a joke</p>