Hellopeter
Share Your Experience
PM
Pearl M

1 reviews | Active since May 2023

15 Aug 2025, 11:29

Poor Service – Funeral Claim Delay

I have been trying to process a funeral claim with Hollard for over two weeks with no success. At first, they could not find my policies, and once they did, I was sent from department to department with no resolution.

This is unacceptable, especially as my premiums for multiple funeral policies are deducted every month without fail. I expect urgent feedback and action on my claim.

0
Replies (4)
Hollard Life
Hollard Life's reply15 Aug 2025, 12:28
Official
Hello Pearl M

We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

We are busy looking into your claim and what went wrong. We will engage with you within five working days.

Kind regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply18 Aug 2025, 14:26
Official
Hello Pearl M

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team
PM
Pearl M's update21 Aug 2025, 10:32
Reviewer Update
Hello Hollard Life Team,

Thank you for resolving my funeral claim and processing the payout. I appreciate the assistance in the end.

However, I would like to highlight that the service experience leading up to the resolution was quite frustrating. As a customer, we shouldn’t have to write a negative review before receiving proper assistance. I hope Hollard can improve its claims process and communication so that future clients don’t have to go through the same delays.

Kind regards,

Pearl M

Hollard Life
Hollard Life's reply21 Aug 2025, 10:56
Official
Hello Pearl M

We’re glad to hear your issue has been resolved. At Hollard, we truly value your feedback. Please take your time to tell us about your purple experience.


Kind regards,
Social Resolutions Team