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Prema J

1 reviews | Active since Jul 2021

02 Jul 2021, 11:18

Poor service from Hollatd

I have a hospital plan policy with Hollard since 2006. For the first time I tried claiming on 13 May 2021, I have been asked several times for bank statements, id copies etc. but to date nothing has happened, it is impossible to get through to their offices, in fact I’m holding on right now and it’s been just over 15 minutes!

0
Replies (4)
Hollard Life
Hollard Life's reply02 Jul 2021, 12:42
Official
Hello Prema
 We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Thank you for taking my call. I am looking into your claim and what went wrong. I will contact your with feedback within two working days. 

Kind Regards, Natasha Vos 
PJ
Prema J's update12 Jul 2021, 11:16
Reviewer Update
Hi Natasha, thank you for calling me, however you assured me that you would either call back that Friday or Monday, I received no call. You gave me your direct landline number but that constantly went directly to voicemail over a number of days. I finally received some money back but I would like to know how that figure was arrived at as there had been no communication. To say I’m terribly disappointed and frustrated would be a gross understatement!!
Hollard Life
Hollard Life's reply12 Jul 2021, 15:04
Official
Hello Prema

We are sorry for the delay in responding to you and thank you for your patience while we look into your matter. Our claims team have confirmed that they have contacted you and provided you with a breakdown of the pay out. 

Please contact us for any future concerns. 

Kind Regards, Natasha Vos 
PJ
Prema J's update12 Jul 2021, 15:19
Reviewer Update
Thank you Natasha