TH
Thando H
1 reviews | Active since May 2018
25 Mar 2022, 13:43
Poor Service from Hollard
I had more than 4 policies with Hollard and for some reason they have lapsed. I have emailed proof of payments as I was making direct payments. I would like someone to please urgently help me reinstate my funeral policies without being transferred from pillar to post.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
25 Mar 2022, 14:35Hello Thando
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist us with the investigation of your policies that have lapsed please confirm the policy numbers for each of the four policies.
Our customer resolutions team will investigate the policies that have lapsed and provide your with feedback within five working days.
Kind Regards
Escalated Complaints Team
To assist us with the investigation of your policies that have lapsed please confirm the policy numbers for each of the four policies.
Our customer resolutions team will investigate the policies that have lapsed and provide your with feedback within five working days.
Kind Regards
Escalated Complaints Team
Hollard Life's reply25 Mar 2022, 14:35
Official
Hello Thando
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist us with the investigation of your policies that have lapsed please confirm the policy numbers for each of the four policies.
Our customer resolutions team will investigate the policies that have lapsed and provide your with feedback within five working days.
Kind Regards
Escalated Complaints Team
To assist us with the investigation of your policies that have lapsed please confirm the policy numbers for each of the four policies.
Our customer resolutions team will investigate the policies that have lapsed and provide your with feedback within five working days.
Kind Regards
Escalated Complaints Team
TH
Thando H's updateReviewer Update
29 Mar 2022, 11:08I sent proof of payments on the 18th March 2022
to this email address: *** as advised by your call centre agent.
policy numbers are as follow:
***9
***8
***5
Kind Regards
to this email address: *** as advised by your call centre agent.
policy numbers are as follow:
***9
***8
***5
Kind Regards
TH
Thando H's update29 Mar 2022, 11:08
Reviewer Update
I sent proof of payments on the 18th March 2022
to this email address: *** as advised by your call centre agent.
policy numbers are as follow:
***9
***8
***5
Kind Regards
to this email address: *** as advised by your call centre agent.
policy numbers are as follow:
***9
***8
***5
Kind Regards
TH
Thando H's updateReviewer Update
30 Mar 2022, 11:17Good Morning
Email sent,
Thank you , I'm nervous about continuing with making payments with my policies with Hollard
Email sent,
Thank you , I'm nervous about continuing with making payments with my policies with Hollard
TH
Thando H's update30 Mar 2022, 11:17
Reviewer Update
Good Morning
Email sent,
Thank you , I'm nervous about continuing with making payments with my policies with Hollard
Email sent,
Thank you , I'm nervous about continuing with making payments with my policies with Hollard
Hollard Life's replyOfficial
30 Mar 2022, 11:39Hello Thando
We acknowledge receipt of your mail and will provide feedback within two working days.
Kind Regards
Escalated Complaints Team
We acknowledge receipt of your mail and will provide feedback within two working days.
Kind Regards
Escalated Complaints Team
Hollard Life's reply30 Mar 2022, 11:39
Official
Hello Thando
We acknowledge receipt of your mail and will provide feedback within two working days.
Kind Regards
Escalated Complaints Team
We acknowledge receipt of your mail and will provide feedback within two working days.
Kind Regards
Escalated Complaints Team