Poor service From Holland Insurance

I have a policy with Hollard Insurance as which I took with them in February 2012 and at the I have to beg them to pay out. I've been paying my premiums without missing even one but I have to suffer when I need them the most.

Their service is very poor and wouldn't recommend anyone to take up a policy with them. I am stuck now and need to lay my mom to rest but can't cause hollard does want to release the funds and there's no reason given to me with.

I haven't even received one call from them instead I'm the one who's been calling them begging for the funds to be released. I am really considering pulling a Old Mutual stunt with them cause it seems it's the only language they understand.