poor service from Holard

My 18 year old son passed away in November 2015. I made a claim to Hollard Funeral Cover on 9 December 2016. Since then the claim is pending. Their motto is to pay out within 48 hours, but it's been almost 2 months since my claim. At first they requested a Police Report since he died of unnatural causes, after faxing and emailing the report numerous times, I was only after 3 weeks informed that a Autopsy report is needed. My policy is older than 2 years and on the website it states that a Autopsy report is requested if the policy is less than 2 years old. It will take up to six months for me to receive an Autopsy report, and by then they will decline payment because the period for claims has lapsed. I am very disappointed in their service and is going to cancel this policy as soon as this case is finalized.