DS
Duduzile S
1 reviews | Active since Feb 2014
02 Nov 2023, 10:09
Poor service
I cancelled my life insurance in 13 September 20203 and to date I have not received any feedback with regards to my refund nor my complaint about why my premiums were increased without me being advised in time nor receiving policy documentation.
In Sept - I reversed the premium and in Oct they debited my account. Was the policy not meant to be cancelled automatically if the client reverses the premium.
I sent an email to their complaints department and Thembeka Mavuso has not responded to any of my follow up emails about the refund. The policy was then cancelled from he 01.10.2023.
May I please get feedback.
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Replies (2)0
Replies (2)
Hollard Life's replyOfficial
02 Nov 2023, 10:42Hello Duduzile,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply02 Nov 2023, 10:42
Official
Hello Duduzile,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
DS
Duduzile S's updateReviewer Update
13 Nov 2023, 14:36Hello,
Is there any feedback with regards to my refund as I have still not received any feedback?
Is there any feedback with regards to my refund as I have still not received any feedback?
DS
Duduzile S's update13 Nov 2023, 14:36
Reviewer Update
Hello,
Is there any feedback with regards to my refund as I have still not received any feedback?
Is there any feedback with regards to my refund as I have still not received any feedback?