Poor service

I have called Hollard over 20 times. All the options direct you to an answering service that requests you to leave a message for a callback. I eventually got thought on the 25th call after explaining I required a copy of a policy...only to be put through the towing department. After speaking to the consultant who naturally couldn't help me I was given the same number to call. How do we get any service. Or cancell our policies if this is the service we receive.