Poor service

After my father in law passed away, I took over the premiums of the funeral policy in order for my mother in law to still be covered. After a few phone calls to update the information, I (after much frustration) was update to get them to update the beneficiary however they cannot seem to get the banking details sorted out also after numerous calls. The last contact in that regards, I requested their banking details in order to make the payments myself. Each month I would wait until the requested debit order date and then make the payment if premium were not taken. It happened in the past that I forgot to pay the premium but would then catch up if I get an SMS. How however when I wanted to set up a profile on the customer portal, no active policy were found. I received a phone call after requesting they contact me and the consultant noticed all the calls I made in the passed but was unable to assist and advised that another department would contact me (this was now a week ago again). She said they can re-instate with a waiting period which to me is unacceptable. If the banking details were updated liked we asked numerous times., this would not have happened. No one has contacted me after a week. This is unacceptable service to me. I am really disappointed and frustrated as I am unable to get matter sorted out. Since the passing of my father in law in 2022 already, this is not sorted