Poor service during claim stage

Item: Hollard Life
Rating: 1
Author: Thulani S

My father passed away 21 January 2021 having policy at Jet club. We been calling claims department at the store and by myself at home with no answer, I even sent an email and still no reply till this day. I sent an sms to request a new policy, in less than an hour I received a callback.

Helpful (0)

Replies (2)

Hollard Life's replyOfficial

18 Feb 2021, 10:21

Hello Thulani

Please accept our sincere condolences on the passing of your father and we apologise for the poor service you experienced during your time of need.

Please provide us with you claim or policy number to enable us to investigate.

Wishing you and your family strength.

Regards
Hollard complaints team

Hollard Life's reply18 Feb 2021, 10:21

Official

Thulani S's updateReviewer Update

19 Feb 2021, 11:07

***0

Thulani S's update19 Feb 2021, 11:07

Reviewer Update

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