poor service delivery and turn around times

My sister who is now deceased has a funeral policy with Hollard, we claimed on the 08/03/2018, till today we still haven't had any feedback from them, mind you this is funeral cover she had with them. The service is **********, the call center people can't even give you feedback of the claim with regards to why they haven't processed the claim, (maybe outstanding documents). I am really disappointed at how they are quick to call you when they need clients but are not able to do so when you have an outstanding claim with them. I was under the impression that funeral claims are processed in 24 hours/ 48 hours. you guys have failed my sister who was a client to you and never missed paying the monthly premiums!!!!!!!!!!!