AS
Antoinette S
1 reviews | Active since Feb 2015
07 Apr 2021, 13:36
Poor Service
Dear Hollard, I have been holding for more than 40 minutes just to get policy documents. Your IVR keeps repeating the message that one of your agents will take my call shortly. I am afraid you have no idea what shortly means. Kindly contact the beneficiary of this policy urgently.
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
07 Apr 2021, 14:30Hello Antoinette
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Your matter has been referred to the customer resolutions team and an agent will be in contact with the beneficiary.
Kind Regards
Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Your matter has been referred to the customer resolutions team and an agent will be in contact with the beneficiary.
Kind Regards
Natasha Vos
Hollard Life's reply07 Apr 2021, 14:30
Official
Hello Antoinette
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Your matter has been referred to the customer resolutions team and an agent will be in contact with the beneficiary.
Kind Regards
Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Your matter has been referred to the customer resolutions team and an agent will be in contact with the beneficiary.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
13 May 2021, 11:56Hello Antoinette
Our claims team has tried contacting the beneficiary a few times but have not been able to get hold of the beneficiary.
Should you still require Hollards assistance on the policy kindly provide us with the contact number and preferred time to contact the beneficiary.
Kind Regards
Natasha Vos
Our claims team has tried contacting the beneficiary a few times but have not been able to get hold of the beneficiary.
Should you still require Hollards assistance on the policy kindly provide us with the contact number and preferred time to contact the beneficiary.
Kind Regards
Natasha Vos
Hollard Life's reply13 May 2021, 11:56
Official
Hello Antoinette
Our claims team has tried contacting the beneficiary a few times but have not been able to get hold of the beneficiary.
Should you still require Hollards assistance on the policy kindly provide us with the contact number and preferred time to contact the beneficiary.
Kind Regards
Natasha Vos
Our claims team has tried contacting the beneficiary a few times but have not been able to get hold of the beneficiary.
Should you still require Hollards assistance on the policy kindly provide us with the contact number and preferred time to contact the beneficiary.
Kind Regards
Natasha Vos