LM
Luyanda M
1 reviews | Active since Sept 2021
06 Sept 2021, 16:23
Poor service at Hollard funeral plan
I submitted funeral claim at Hollard funeral plan on the 25th of August 2021 , even today I have not recieved the money from Hollard.I am unable to pay the funeral parlour, I phoned Hollard numerous times and every person I talked to is telling me different story. The consultant I spoke to the first time told me to email them a bank statement and I did, next day I phoned them they told I must wait for 48 hours it's gonna be processed. Today it's 6th of September 2021 still I have not recieved my money. The lady I spoke with told me the claim is still not captured.
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Replies (4)0
Replies (4)
Hollard Life's replyOfficial
07 Sept 2021, 11:24Hello Luyanda
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you once we have received feedback on your claim.
Kind regards,Natasha Vos
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you once we have received feedback on your claim.
Kind regards,Natasha Vos
Hollard Life's reply07 Sept 2021, 11:24
Official
Hello Luyanda
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you once we have received feedback on your claim.
Kind regards,Natasha Vos
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you once we have received feedback on your claim.
Kind regards,Natasha Vos
LM
Luyanda M's updateReviewer Update
08 Sept 2021, 15:27How long will that take because I'm still waiting no has contacted me yet
I just made a call now and is still the same story, still not captured.
I just made a call now and is still the same story, still not captured.
LM
Luyanda M's update08 Sept 2021, 15:27
Reviewer Update
How long will that take because I'm still waiting no has contacted me yet
I just made a call now and is still the same story, still not captured.
I just made a call now and is still the same story, still not captured.
LM
Luyanda M's updateReviewer Update
13 Sept 2021, 16:00Good day Natasha
This matter is frustrating....none of your team made effort to contact me. It's Monday today 13th of September , I tried phoning again the consultant told me they cannot get hold of a doctor . Tell me what the use of medical report?...the doctor wrote a medical report to explain everthing but now your team says they wanna speak to the doctor. Uitenhage Provincial is a public hospital doctors are running up and down due to pandemic, how do you expect them to answer calls. To me it seems your team is making excuses. This service is pathetic and you guys seem not care at all. I curse the day I decided to do a funeral cover with Hollard.
This matter is frustrating....none of your team made effort to contact me. It's Monday today 13th of September , I tried phoning again the consultant told me they cannot get hold of a doctor . Tell me what the use of medical report?...the doctor wrote a medical report to explain everthing but now your team says they wanna speak to the doctor. Uitenhage Provincial is a public hospital doctors are running up and down due to pandemic, how do you expect them to answer calls. To me it seems your team is making excuses. This service is pathetic and you guys seem not care at all. I curse the day I decided to do a funeral cover with Hollard.
LM
Luyanda M's update13 Sept 2021, 16:00
Reviewer Update
Good day Natasha
This matter is frustrating....none of your team made effort to contact me. It's Monday today 13th of September , I tried phoning again the consultant told me they cannot get hold of a doctor . Tell me what the use of medical report?...the doctor wrote a medical report to explain everthing but now your team says they wanna speak to the doctor. Uitenhage Provincial is a public hospital doctors are running up and down due to pandemic, how do you expect them to answer calls. To me it seems your team is making excuses. This service is pathetic and you guys seem not care at all. I curse the day I decided to do a funeral cover with Hollard.
This matter is frustrating....none of your team made effort to contact me. It's Monday today 13th of September , I tried phoning again the consultant told me they cannot get hold of a doctor . Tell me what the use of medical report?...the doctor wrote a medical report to explain everthing but now your team says they wanna speak to the doctor. Uitenhage Provincial is a public hospital doctors are running up and down due to pandemic, how do you expect them to answer calls. To me it seems your team is making excuses. This service is pathetic and you guys seem not care at all. I curse the day I decided to do a funeral cover with Hollard.
Hollard Life's replyOfficial
14 Sept 2021, 09:00Hello Luyanda
We are sorry for the delay in responding to your matter and confirm that our claims team have processed the claim and the claim has been paid.
Please contact us for any future concerns.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and confirm that our claims team have processed the claim and the claim has been paid.
Please contact us for any future concerns.
Kind Regards
Natasha Vos
Hollard Life's reply14 Sept 2021, 09:00
Official
Hello Luyanda
We are sorry for the delay in responding to your matter and confirm that our claims team have processed the claim and the claim has been paid.
Please contact us for any future concerns.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and confirm that our claims team have processed the claim and the claim has been paid.
Please contact us for any future concerns.
Kind Regards
Natasha Vos