JL
John L

1 reviews | Active since Oct 2022

31 Oct 2022, 09:10

Poor Service and No Regard for Customers

Writing regarding the poor service received from Hollard regarding a claim, Their Customer Service is one of the Worst I have come across in my whole life, The First Ever Insurance to have clients which are back paying for their monthly premiums. No attention to details and sense of urgency in addressing the customer's needs and claims.

It is absolutely a shameful and no transparency organization fully of empty promises, Listening is the skill that service agents from hollard really lack they could do better with some training in customer care and communication.

The only regret I have is that it took me a while to realize just how much time and money I wasted being associated with Hollard.

Absolutely Pierced !

0
Replies (1)
Hollard Life
Hollard Life's reply31 Oct 2022, 10:09
Official
Hello John,
 
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team