Poor service and no communication on death claim

I am extremely dissatisfied with the service I have received from Hollard Insurance regarding a death claim for my late father.

It has now been three weeks since I first contacted Hollard to initiate and follow up on the claim. During this time, I have made numerous phone calls and sent several emails, yet I have received no meaningful response, no feedback on the status of the claim, and no callbacks despite repeated promises and requests.

This lack of communication is completely unacceptable, especially considering the sensitive nature of a death claim. Families dealing with the loss of a loved one should not have to continuously chase an insurer for updates and basic assistance.

I am based in Limpopo, where there is very limited access to Hollard offices, making it even more important for their call centre and email support channels to function effectively. Unfortunately, this has not been my experience.

Three weeks without proper communication, feedback, or assistance demonstrates a serious lack of customer care and professionalism. I expect Hollard to urgently address this matter, provide an update on the claim, and explain why my calls and emails have been ignored for such an extended period.

I hope this complaint receives the attention that my direct attempts to resolve the matter have not.