POOR SERVICE AND DISGUSTING RESPONSE TO HOLLARD INSURANCE

My name is nokwenama mthethwa i submitted cellphone insurance claim on the 15th of December 2020 until now , they are busy telling stories that my claim is on finance department since January this year i have been calling them every day to follow they keep on telling they are waiting for feed back at finance dept. Your service is very disgusting I will take this matter ombudsman i am very angry with your agents keep on telling me that they will call me back. I have this insurance for more than 3 years they are still debit installment every month .