Poor service after being incorrectly debited and no responses to requests for help to correct.

Hollard deducted my bond insurance twice for after I already paid for the previous month! I have submitted 2 requests for assistance with a refund and have had no reply for weeks now after the first complaint. There is no response to the second one either. I was initially so happy with the services from this business but if this is how Hollard chooses to conduct itself now then I will not be recommending them to anyone else.