AW
Adri W
1 reviews | Active since Dec 2015
04 Oct 2023, 11:23
Poor Service
I have written a review previously on Hollard and the non-payment of my father's life policy he had with Edgars Club. I have been asked more than 6 times to send paperwork. My mom is almost totally deaf and she can't speak to them herself and now they take advantage of a 85yr old lady. I am absolutely disgusted with the service and rudeness of some of the customer care agents. I won't give up fighting for the money my dad payed so that mom can have something after his death.
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Hollard Life's replyOfficial
04 Oct 2023, 13:19Good Day Adri,
Please note we provided you with a response and requested for completed claim documents to be sent through to us, so that we may be able to assist you and resolve the matter. We have never received the requested documents from you, which lead us to then close the case. We have once again sent the email to you requesting for the outstanding documents so that we may get to resolve the matter.
Kind Regards,
Escalated Complaints Team
Please note we provided you with a response and requested for completed claim documents to be sent through to us, so that we may be able to assist you and resolve the matter. We have never received the requested documents from you, which lead us to then close the case. We have once again sent the email to you requesting for the outstanding documents so that we may get to resolve the matter.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply04 Oct 2023, 13:19
Official
Good Day Adri,
Please note we provided you with a response and requested for completed claim documents to be sent through to us, so that we may be able to assist you and resolve the matter. We have never received the requested documents from you, which lead us to then close the case. We have once again sent the email to you requesting for the outstanding documents so that we may get to resolve the matter.
Kind Regards,
Escalated Complaints Team
Please note we provided you with a response and requested for completed claim documents to be sent through to us, so that we may be able to assist you and resolve the matter. We have never received the requested documents from you, which lead us to then close the case. We have once again sent the email to you requesting for the outstanding documents so that we may get to resolve the matter.
Kind Regards,
Escalated Complaints Team