SL
Susan L
1 reviews | Active since May 2023
14 Sept 2023, 13:20
POOR SERVICE
POOR SERVICE - NO RESPONSE AT ALL! I HAVE REQUESTED INFO ON POLICY/S. ONLY GET COMPUTER GENERATED REPLY THAT I WILL BE CONTACTED IN 2-5 WORKING DAYS. IT HAS BEEN A MONTH AND NOTHING HAS BEEN DONE!
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Replies (6)SL
Susan L's updateReviewer Update
14 Sept 2023, 12:29It is a life policy. You should know better than I do - you do have the number.
SL
Susan L's update14 Sept 2023, 12:29
Reviewer Update
It is a life policy. You should know better than I do - you do have the number.
Hollard Life's replyOfficial
14 Sept 2023, 14:14Hello Susan,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply14 Sept 2023, 14:14
Official
Hello Susan,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
SL
Susan L's updateReviewer Update
14 Sept 2023, 14:30Thank you for your response. However I am curious - I have had this 5 day response on 3 emails.... does not make sense to say that, but not doing that!
SL
Susan L's update14 Sept 2023, 14:30
Reviewer Update
Thank you for your response. However I am curious - I have had this 5 day response on 3 emails.... does not make sense to say that, but not doing that!
SL
Susan L's updateReviewer Update
14 Sept 2023, 15:44No message to view???
SL
Susan L's update14 Sept 2023, 15:44
Reviewer Update
No message to view???
SL
Susan L's updateReviewer Update
14 Sept 2023, 15:47I am not prepared to give my ID number on this space. You don't even sign your replies with a name - "Escalated Complaint Team" You can call me of send me a private email.
SL
Susan L's update14 Sept 2023, 15:47
Reviewer Update
I am not prepared to give my ID number on this space. You don't even sign your replies with a name - "Escalated Complaint Team" You can call me of send me a private email.
SL
Susan L's updateReviewer Update
14 Sept 2023, 17:02??
SL
Susan L's update14 Sept 2023, 17:02
Reviewer Update
??