Poor Service

I need help with the Poor Service Hollard has, when they sell to us they policies they all nice and promising, I lost my father inlaw and started with the claim on the 12th of May but haven't received any payment till today,

When I call they advise the claim is approved but I don't know as to why they wouldn't transfer the money then? We grieving the loss of our father but yet hollard treats us like thrash while we were paying our premiums of time. They just don't care at all about our loss. They don't even bother to call nor email us to update us, we must just call them all the time and being sent from pillar to post.

I wish I came here to read about other people's reviews before I signed up with them. It's the horrible service ever.