TM
Thulani M
1 reviews | Active since Jul 2020
21 Sept 2023, 15:11
Poor service
My father inlaw is on Hollard funeral cover, he passed away last week thursday. We made a claim the following day which was Friday until now the 21 September 2023 the claim is not paid, we have been calling Hollard since monday the 18 September they keep saying "it is waiting for assessment" . we need to bury my brother inlaw on the 23 September. We have been using our airtime to call Hollard no one shows care, please assist.
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Hollard Life's replyOfficial
22 Sept 2023, 08:39Hello Thulani,
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your query/complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team
Hollard Life's reply22 Sept 2023, 08:39
Official
Hello Thulani,
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your query/complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team