TP
Tina P
1 reviews | Active since Aug 2015
17 Jul 2024, 10:28
Poor service
I am struggling for more than 6 months for someone to assist me with my policy to change the benefits and appreciate they don't want me to pay the arrears premium as the send no reply emails. Don't even try to phone because you don't get any assistance.
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Replies (2)TP
Tina P's updateReviewer Update
17 Jul 2024, 09:21Good day, it is a funeral policy. Every time I phone, I get transferred to that department and experience always something wrong or the system is offline or the person not available and will phone me back. No one phoned me back. I have send numerous emails also to the Life email address with no response. Please phone me ***. I am sad to receive reaction on hallo Peter but when phoning no assistance. Tina
TP
Tina P's update17 Jul 2024, 09:21
Reviewer Update
Good day, it is a funeral policy. Every time I phone, I get transferred to that department and experience always something wrong or the system is offline or the person not available and will phone me back. No one phoned me back. I have send numerous emails also to the Life email address with no response. Please phone me ***. I am sad to receive reaction on hallo Peter but when phoning no assistance. Tina
TP
Tina P's updateReviewer Update
17 Jul 2024, 11:28Thank you for resolving my complaint. A wonderful lady by the name of Phuti phone me with an email that followed. Kudus to het for her kind assistance. Tina
TP
Tina P's update17 Jul 2024, 11:28
Reviewer Update
Thank you for resolving my complaint. A wonderful lady by the name of Phuti phone me with an email that followed. Kudus to het for her kind assistance. Tina