POOR service

Poor poor poor service. That is all I can say. I opened a funeral policy last year. In March I called the call center to enquire why my debit order did not go off for February. To my surprise, I was informed that my policy was cancelled in September. I have been making payments with the correct policy number every month. I have also in this time increased the cover amount and updated the beneficiaries - no one indicated that the policy was already cancelled.

At the moment I'm still waiting for my payments to be refunded. When the call centered is called their response is that the email with the proof of payments was not received. They confirm that the email address that was used to send the proof of payment was correct.

I have sent emails to the complaints office as well. Automated responses are received but according to them the emails were not received.

I'm receiving cancellation SMSs from Hollard since last week, also received reactivation SMSs. I don't want my policy reactivated. What if the policy is cancelled again without my knowing and I cant claim. NO NO NO.