Poor Service

So my father has a funeral policy with Hollard for three months now. We went to the branch me and my brother as he is a beneficiary on the policy and they told us the requirements and he emailed them last week. He has been trying to call and everytime he is been taken from pillar to post, we have people that we owe that we depend on the claim.

Today he called 4 times and there was a point were the consultant hanged the phone on his ears, and was transferred from one consultant to the other. Consultants are not professional and don't worry about clients.