Hellopeter
Share Your Experience
DT
Debra T

1 reviews | Active since Dec 2022

06 Jun 2023, 15:17

Poor Service

They just ignore all correspondence. It's so frustrating. No matter who you speak to.

0
Replies (7)
DT
Debra T's update06 Jun 2023, 11:57
Reviewer Update
Wow why do I have to go this route to get a reply. All I want is copies of my policies. It's clicks. Policy numbers *** and ***
Hollard Life
Hollard Life's reply06 Jun 2023, 15:28
Official
Hello Debra,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer relations team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards,
 Escalated Complaints Team  

DT
Debra T's update06 Jun 2023, 15:44
Reviewer Update
Thank you so much. I really appreciate it. I had a problem last year with Hollard which took me 5 months to resolve. Some consultants don't take their work seriously which in return gives the company a bad name
Hollard Life
Hollard Life's reply07 Jun 2023, 09:03
Official
Hi Debra,

Please note we will be sending your policy documents through to you today. We really sorry for the inconvenienced caused.

 Kind Regards,
 Escalated Complaints Team 
DT
Debra T's update07 Jun 2023, 09:07
Reviewer Update
Thank you so so much. Greatly appreciated. Please send it to ***.
DT
Debra T's update07 Jun 2023, 09:59
Reviewer Update
Documents received thank you very much. Really appreciate it.
Hollard Life
Hollard Life's reply07 Jun 2023, 10:15
Official
Hello Debra,

We glad we could assist. Have a great day further.

 Kind Regards,
 Escalated Complaints Team