CA
Calvin A
1 reviews | Active since Dec 2014
19 Dec 2018, 02:21
Poor service
I have been trying to cancel my Holllard life insurance policy and monthly debit order for a week now. I have not been assisted by Hollard and i think they may have even signed me up for another policy instead of cancelling my policy. This is unacceptable. Cancel my policy. I no longer require the policy as i am overseas. Make sure there is no open policies on my ID. Everything must be cancelled. Please email me if possible. Thank you.
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
19 Dec 2018, 12:33Hello Calvin
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your cancellation.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your cancellation.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply19 Dec 2018, 12:33
Official
Hello Calvin
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your cancellation.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your cancellation.
Kind Regards
Lynne Lawrence
***
CA
Calvin A's updateReviewer Update
20 Dec 2018, 02:58Nobody has been in contact with me. My policy has still not been cancelled. I sent an original email request to cancel more than a week ago. Disgusting service!
CA
Calvin A's update20 Dec 2018, 02:58
Reviewer Update
Nobody has been in contact with me. My policy has still not been cancelled. I sent an original email request to cancel more than a week ago. Disgusting service!
CA
Calvin A's updateReviewer Update
09 Jan 2019, 03:38Hollard has proceeded with the debit order again this month after the policy has been confirmed as closed. I requested that the debit order be cancelled by their side and this has not been done, i followed up via email on 02/01/2019 and received no response from Elizabeth Makgale. I specifically requested this in my complaint and follow up correspondence. I am not happy with this service.
CA
Calvin A's update09 Jan 2019, 03:38
Reviewer Update
Hollard has proceeded with the debit order again this month after the policy has been confirmed as closed. I requested that the debit order be cancelled by their side and this has not been done, i followed up via email on 02/01/2019 and received no response from Elizabeth Makgale. I specifically requested this in my complaint and follow up correspondence. I am not happy with this service.