JS
Julega S
1 reviews | Active since May 2015
15 Feb 2016, 10:38
Poor service
My mother has a family/partner protector plan with Edgars/Hollard, she has been trying to institute a claim following the passing of my father in November 2015. The service she is receiving is poor. She has sent all required documentation and still waiting with no status of the claim. We have reported this matter before. Reference for query - ***/GO.<br> Kindly contact *** Alt number: ***
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Hollard Life's replyOfficial
15 Feb 2016, 15:30Hello julega,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly to assist with lodging a claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly to assist with lodging a claim.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply15 Feb 2016, 15:30
Official
Hello julega,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly to assist with lodging a claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly to assist with lodging a claim.
Kind Regards
Lynne Lawrence
***