1 reviews | Active since Nov 2015
POOR SERVICE
My father past away on the 8th of November.<br> <br> On the 10th of November I went into the Edgars branch Southgate for my funeral claim I have active on Edgars account.<br> I gave them all the documents that was required from me.<br> My father's funeral was on the 14th November by then I still did not receive anything,I had to borrow money to barry my father.<br> <br> I went back to the branch in Southgate on the 16th November,the consultant advise me that the Holland staff was not working the hole week from the 10 and they could not do anything <br> <br> Today is the 20th of November I stil did not receive any money from Holland,I called more then 5times they keep on telling me the money will be in my account, in the next 24hours.<br> <br> VERY POOR BAD SERVICE.<br> <br> <br> <br> <br> <br>
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
