POOR SERVICE!!!!

I'm writing this mail on behalf of the Luthuli's family because they ran out of airtime after trying to contact your call centre with no luck.<br> They have sent all the required documents to Hollard on Tuesday. They have asked me to follow up yesterday and when I called in, I spoke to a Rude Kefilwe who ended up shouting at me. She told me that they didn't receive anything from them and then gave me her supervisor's fax number so that the family could re-send the fax.<br> This family is from the rural area (KwaMaphumulo) and its takes them about 30 km to get a place where they could fax these documents through.<br> They re- faxed the documents yesterday and when I called the call centre to find out if they received the fax, after holding for 10 minutes, she confirmed that she received it. I then asked her if everything was in order and she said that if there's anything else they need she will only find out on Friday or Monday.<br> The family is frustrated because they've told everyone that the funeral is on Saturday hence your policy stipulates that it takes up 48 hours to pay out.<br> I also sent an email this morning to Lynne, but no one has contacted us back!!!