JS
Jamilla S
1 reviews | Active since Feb 2021
18 Feb 2021, 11:33
Poor service
Never ever in my life have I ever received such poor service. My family had great trauma in January 2021 with 3 deaths and no assistance from Hollard. I put in a claim for my mother who passed away on the 24th January but until today nothing. My father is the beneficiary and he is so stressed out it is effecting his heath now also. They said the claim is approved but no funds is being paid. I will never recommend Holland after this to anyone.
Helpful (0)
Replies (2)0
Replies (2)Hollard Life's replyOfficial
18 Feb 2021, 13:49Hello Jamilla
Please accept our sincere condolences on the passing of your mother and apologise for the poor service you experienced during your time of need.
Please provide us with you claim or policy number to enable us to investigate.
Wishing you and your family strength.
Kind Regards
Hollard complaints team
Please accept our sincere condolences on the passing of your mother and apologise for the poor service you experienced during your time of need.
Please provide us with you claim or policy number to enable us to investigate.
Wishing you and your family strength.
Kind Regards
Hollard complaints team
Hollard Life's reply18 Feb 2021, 13:49
Official
Hello Jamilla
Please accept our sincere condolences on the passing of your mother and apologise for the poor service you experienced during your time of need.
Please provide us with you claim or policy number to enable us to investigate.
Wishing you and your family strength.
Kind Regards
Hollard complaints team
Please accept our sincere condolences on the passing of your mother and apologise for the poor service you experienced during your time of need.
Please provide us with you claim or policy number to enable us to investigate.
Wishing you and your family strength.
Kind Regards
Hollard complaints team
JS
Jamilla S's updateReviewer Update
23 Feb 2021, 14:11Thank you for your response, but it's been 3 working days excluding the weekend and I have still not received a call. I called myself again and was told they waiti on proof of payment. Tomorrow is my mother passed away 1 month ago and still no pay out or any feedback that is helpful.
Hollard is a very big disappointment!!!!
Hollard is a very big disappointment!!!!
JS
Jamilla S's update23 Feb 2021, 14:11
Reviewer Update
Thank you for your response, but it's been 3 working days excluding the weekend and I have still not received a call. I called myself again and was told they waiti on proof of payment. Tomorrow is my mother passed away 1 month ago and still no pay out or any feedback that is helpful.
Hollard is a very big disappointment!!!!
Hollard is a very big disappointment!!!!
