Poor Service

I'm utterly frustrated, I have just recently been retrenched and I have taken a retrenchment policy with Hollard to payout my car off in the event of unemployment. I have since had this policy since 2017 and I have been paying with no fail. I tried endless times to reach out to Hollard to assist in facilitating payment for my car. I have received nothing but poor service. They don't respond to emails, they make you hold for hours waiting for a consultant to respond. They are not cognisant of a client's call and airtime. My car may be repossessed. I have sent emails to all the below addresses. Can someone in this department please respond to me or re-direct me to the department that deals with policy claims ***, ***, ***